Terms of Service

Welcome to visit and use the website and services of EliseLeathercraft (hereinafter referred to as "our store", "us" or "our"). Before you browse, purchase or use any goods and related services provided by us, please read the following terms of service (hereinafter referred to as the "Terms") carefully. These terms constitute a legally binding agreement between you and our store. Once you visit or place an order, it indicates that you agree to and accept these terms. If you do not agree with any of the content, please stop using the website and services of this store.

I. Account and Usage
To successfully complete the purchase or obtain the service, some functions may require you to create a personal account. You are responsible for ensuring that the information you provide is true, complete, valid and kept updated. You must properly keep your account and password information to avoid risks and losses caused by personal negligence. The store shall not be held responsible for any consequences resulting from your failure to fulfill the obligation of safekeeping.

Ii. Product Information and Pricing
Our store is committed to providing accurate and detailed product descriptions, including materials, sizes, colors and functions. However, due to the uniqueness of handcrafted leather goods, each product may have minor differences, and there may be slight discrepancies between the pictures and the actual items. We reserve the right to change product information, pricing and inventory status at any time. All prices are subject to the display on the page at the time of placing the order and are denominated in US dollars.

Iii. Orders and Payments
After you submit your order and complete the payment, we will send you a confirmation email to confirm that the order has been received and has entered the processing procedure. Please note that order confirmation does not guarantee shipment. Our store reserves the right to cancel orders due to insufficient inventory, unsuccessful payment or suspected abnormal transactions. Payment methods are limited to the safe payment channels listed on our website. Any payment risks made through non-official channels shall be borne by you.

Iv. Transportation and Delivery
We will do our best to process and issue the order within the stipulated time. The shipping time may vary depending on your location, logistics service provider or uncontrollable factors such as weather, holidays, customs clearance, etc. You are responsible for providing accurate delivery information. Our store will not be held responsible for any delay or failure to deliver due to incorrect or incomplete information filled in. For detailed transportation and delivery policies, please refer to our "Transportation and Delivery Terms".

V. Returns and Refunds
If you are not satisfied with the received product, you can apply for a return in accordance with our "Return and Refund Policy". Under normal circumstances, you need to submit your application within the specified time and keep the goods intact, unused, with complete packaging and labels attached. Customized or personalized products are generally not accepted for return, except in cases of quality issues. The refund will be returned to the original payment channel based on the payment method.

Vi. Intellectual Property Rights
All text, images, logos, designs, product descriptions and other content on this store's website are the property of EliseLeathercraft and are protected by U.S. and international intellectual property laws. Without authorization, you may not copy, modify, distribute, sell or use it for any commercial purposes. Any infringement will be subject to legal action by our store.

Vii. User Behavior Norms
You promise that when using the services of this store, you shall not engage in the following behaviors:

Submitting false orders or maliciously refunding;

Disseminating harmful, illegal or inappropriate content;

Interfere with or disrupt the normal operation of the website;

Using the brand or logo of this store for commercial purposes without permission.
If any violation is found, our store reserves the right to restrict, suspend or terminate your account and transactions.

Viii. Limitation of Liability
To the fullest extent permitted by applicable law, this store shall not be liable for any direct, indirect, incidental or consequential damages arising from the use or inability to use the products, services or website. We only provide guarantees regarding the functions and effects of the goods to the extent required by law. Natural wear and tear and man-made damage to handmade leather products are not covered by the warranty.

Ix. Privacy Protection
We respect and protect your personal privacy. All information collected during transactions and services is only used for order processing, customer support and service improvement. For specific details, please refer to our Privacy Policy.

X. Modification and Update of Terms
This store reserves the right to modify, supplement or update these terms when necessary and make public announcements on the website. The updated terms shall come into effect immediately upon their release. We suggest that you regularly review the terms and conditions to stay informed of the latest regulations.

Xi. Application of Law and Dispute Resolution
This clause is subject to the laws of the United States. In the event of any dispute arising from the terms, both parties shall first resolve it through friendly consultation. If no agreement can be reached, the matter shall be submitted to a local court with jurisdiction in the United States for a ruling.

Twelve. Contact us
If you have any questions regarding the terms of service or other related matters, please contact us through the following methods

Email: order@eliseleathercraft.com

Working hours: 9:00AM - 6:00PM from Monday to Friday (Eastern Time of the United States